Refund Policy

1. Overview

VisualStory AI ("we," "our," or "us") is committed to customer satisfaction. This Refund Policy explains our refund process, eligibility criteria, and how to request a refund for your subscription.

2. Refund Eligibility

2.1 Initial Subscription Purchase

You are eligible for a full refund if you request it within 14 days of your initial subscription purchase, provided you have not exceeded reasonable usage limits. This applies to both monthly and annual subscriptions.

2.2 Reasonable Usage Limits

To be eligible for a refund, you must not have:

• Created an excessive number of stories (more than 50 stories)
• Generated an excessive number of images (more than 500 images)
• Used the service in a manner that suggests abuse or exploitation
• Violated our Terms and Conditions

We reserve the right to determine what constitutes "reasonable usage" on a case-by-case basis.

2.3 Renewal Subscriptions

Refunds for subscription renewals are generally not available unless there are exceptional circumstances, such as:

• Technical issues that prevent you from using the service
• Billing errors on our part
• Duplicate charges
• Other circumstances at our sole discretion

3. Annual Subscription Refunds

For annual subscriptions, refunds may be prorated based on the remaining time in your subscription period and your usage. If you request a refund after the initial 14-day period, we will calculate the refund amount based on:

• The remaining months in your subscription period
• Your usage during the subscription period
• Any applicable processing fees

Prorated refunds are subject to our review and approval.

4. How to Request a Refund

To request a refund, please contact us through one of the following methods:

• Help Section: Visit the Help page on our website and submit a support request
• Customer Support: Contact our customer support team directly
• Account Settings: If available, you may be able to request a refund through your account settings

When requesting a refund, please provide:

• Your account email address
• The date of your subscription purchase
• The reason for your refund request
• Any relevant transaction details

5. Refund Processing

5.1 Review Process

Once we receive your refund request, we will review it within 5 business days. We may contact you for additional information if needed.

5.2 Approval and Processing

If your refund is approved, we will process it within 10 business days. The refund will be issued to the original payment method used for the purchase.

5.3 Refund Timeframe

The time it takes for the refund to appear in your account depends on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Other Payment Methods: May vary by provider

6. Subscription Cancellation

You can cancel your subscription at any time through your account settings or by contacting customer support. Cancellation will take effect at the end of your current billing period. You will continue to have access to Pro features until the end of the paid period.

Note: Canceling your subscription does not automatically entitle you to a refund. Refunds are only available as described in this policy.

7. Non-Refundable Items

The following are not eligible for refunds:

• Free tier usage (no payment was made)
• Subscriptions canceled after the 14-day refund period (unless exceptional circumstances apply)
• Usage-based charges beyond the subscription fee (if applicable in the future)
• Any fees charged by payment processors

8. Chargebacks

If you initiate a chargeback with your bank or credit card company instead of contacting us for a refund, we reserve the right to:

• Immediately suspend or terminate your account
• Dispute the chargeback with your payment provider
• Provide evidence of service delivery and our refund policy

We encourage you to contact us directly first, as we can often resolve issues more quickly than the chargeback process.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Material changes will be communicated to users via email or through the Service. The "Last updated" date at the top of this page indicates when this policy was last revised.

10. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

• Email: supertrampshia@gmail.com
• The Help section on our website

We are committed to resolving any issues you may have and will work with you to find a satisfactory solution.

11. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your jurisdiction, you may have additional rights under local consumer protection laws. If you believe you are entitled to a refund under applicable law, please contact us to discuss your situation.